Terms & Conditions

  • UK law requires accurate pre-contract information, clear pricing (including VAT), and mandatory 14-day cancellation rights for most distance sales (with exceptions).
  • High-end massage chairs are not typically "customised" or "bespoke" unless you offer personalisation (e.g., engraving or custom upholstery). Standard models do qualify for the 14-day cooling-off period.
  • No major changes to the 14-day right or large-item exceptions in 2026 for one-off goods like this (subscription rules under DMCCA 2024 are delayed to autumn 2026 and don't apply here).
  • Have a solicitor review this before use — especially for dropshipping (supplier variations, delivery risks) and high-value items (liability limits, returns logistics).
  • Link this clearly in your footer, checkout, and emails. Require explicit acceptance at checkout.

Aurevon Group Ltd Terms and Conditions of Sale

Last updated: March 2026

These Terms and Conditions ("Terms") govern your purchase of goods from Aurevon Group Ltd ("we", "us", "our") via our website thechairauthority.com ("Site"). By placing an order, you agree to these Terms.

 

1. Information About Us 

Aurevon Group Ltd

 is the Company Name, registered in England and Wales with company number  17053246 trading as

Aurevon Group Ltd

Our registered / trading address is 42 Chandos St, NG3 3LG, Nottingham

2. These Terms These Terms, together with our Privacy Policy and any order confirmation, form the entire agreement. We may update these Terms — continued use or new orders after changes constitute acceptance (we'll notify material changes via the Site or email).

3. Orders and Contract Formation

  • All orders are offers to buy. We may accept or reject them (e.g., pricing errors, stock issues, suspected fraud).
  • A contract forms only when we send an Order Confirmation email stating we accept your order.
  • Product images and descriptions are illustrative. Minor variations may occur. We do not guarantee colours match exactly due to screen differences.
  • Prices include VAT at 20% (unless stated zero-rated). We reserve the right to correct obvious pricing errors before dispatch.

4. Payment 

  • Payment is due in full at checkout via [list methods: Stripe, PayPal, etc.].
  • Title to goods remains with us until full payment. Risk passes to you upon delivery.
  • We use secure payment processors; we are not liable for their errors.

5. Delivery and Shipping

  • We dropship via third-party suppliers — estimated delivery times are [e.g., 5–14 working days UK mainland; longer for remote areas / islands]. Times are estimates only and not guaranteed.
  • Delivery is to the kerbside or ground-floor entrance unless otherwise agreed (heavy items ~50–150kg; professional installation may be extra / optional).
  • You must inspect goods on delivery and report visible damage immediately to the carrier and us.
  • Risk of loss/damage passes to you upon delivery.
  • Additional charges may apply for failed deliveries, redeliveries, or remote postcodes — we will inform you.
  • Customs/duties (if sourcing outside UK) are your responsibility — we ship from UK/EU warehouses where possible to avoid this.

6. Your Right to Cancel (Cooling-Off Period) Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for most distance sales.

 

  • Period starts the day after you (or your nominated person) receive the goods.
  • To cancel, inform us in writing (email preferred) within 14 days using the model cancellation form below or clear statement.
  • You must return goods within 14 days of notifying us, at your cost (unless faulty). Goods must be unused, in original packaging/condition, with all accessories.
  • We refund within 14 days of receiving returned goods (or proof of return posting), using the same payment method (minus original delivery costs if you chose a non-standard method).
  • Exceptions — no cancellation right for:
    • Personalised or custom-made goods (if applicable — e.g., bespoke upholstery).
    • Sealed hygiene/health products once unsealed (if relevant).
  • For large/heavy items like massage chairs, return shipping is your responsibility and may be costly (£100–£300+). We recommend checking dimensions/weight before ordering. We may offer assisted returns at extra cost.

7. Faulty or Incorrect Goods / Consumer Rights

  • Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, satisfactory quality.
  • If faulty within 30 days: full refund or replacement.
  • After 30 days (up to 6 months): repair/replacement first; refund/reduction if not possible.
  • Report issues within reasonable time. Return costs covered by us for faulty goods.
  • We offer manufacturer warranties (typically 1–3 years) — details provided with goods.

8. Limitation of Liability

  • Nothing limits liability for death/personal injury from negligence, fraud, or statutory rights.
  • We are not liable for indirect losses (e.g., loss of profits, data).
  • Total liability capped at the order value.
  • Force majeure: no liability for delays beyond reasonable control (e.g., strikes, customs delays).

9. Intellectual Property All Site content (photos, descriptions) is our property or licensed. Limited personal-use licence only.

10. Privacy See our separate [Privacy Policy] (GDPR/UK GDPR compliant).

11. Governing Law and Disputes These Terms are governed by English law. Courts of England and Wales have non-exclusive jurisdiction (or Scotland/Northern Ireland if you reside there). We participate in [any ADR scheme, if applicable — e.g., Ombudsman if you join one].